AI and automation for SMBs · London

Your customer requests handled. Your repetitive tasks automated.

Heralink helps SMBs stop losing leads, automate their operations, and deploy reliable AI solutions integrated with the tools they already use.

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Incoming requests — todayCRM synced
FormQuote request — renovationQualified · sent to sales team
EmailAppointment requestReply sent in 4 min
Missed callCallback requestedFollow-up scheduled tomorrow 9am
InstagramQuestion about pricingQualified · added to CRM
No request left unanswered
01 / The problem

What costs SMBs customers and time

01

Scattered requests

Email, calls, forms, social media: each channel has its own inbox, and no one sees the full picture.

02

Slow replies

A prospect who waits a day has often already contacted a competitor.

03

Forgotten follow-ups

Without systematic tracking, quotes go unanswered and opportunities fade.

04

Repetitive manual work

Data entry, copy-paste, reporting: hours every week on low-value tasks.

05

Disconnected tools

CRM, spreadsheets, business software: information doesn’t flow, and errors pile up.

02 / Our solutions

Three concrete ways to take back control of your operations

Offer 1

Capture and follow up every customer request

Stop losing leads and reply faster.

  • Centralize incoming requests: forms, emails, calls, social media.
  • Automatic lead qualification and routing to the right person.
  • Fast replies, automated follow-ups, and systematic tracking.
  • Sync with your existing CRM and sales tools.
  • Visibility on your pipeline and pending requests.
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Offer 2

Automate repetitive tasks

Free up time from the tasks that slow your teams down.

  • AI assistants and business agents for internal and external requests.
  • Processing and qualification of emails, documents, quotes, and admin requests.
  • Produce your recurring emails, replies, posts, and documents faster, with your rules, tone, and business information.
  • Workflow automation: notifications, data entry, reporting, follow-ups, and recurring tasks.
  • Integration with the tools your company already uses.
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Offer 3

Build and run a custom solution

Get a solution that is truly operational, integrated, and maintained.

  • Custom business applications and automations.
  • CRM, ERP, email, telephony, management tool, and business software integrations.
  • Managed cloud hosting, monitoring, and security.
  • Maintenance, improvements, support, and AI cost optimization.
  • Support for rollout and team adoption.
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03 / Our method

From audit to operations, one point of contact

  1. 01

    Scoping call

    A free 30-minute call to understand your business, your priorities, and what is costing you time today.

  2. 02

    Audit

    When your project calls for it, we map your processes, your tools, and how customer requests flow, to identify the real gains.

  3. 03

    Roadmap

    A prioritized, costed plan: what we automate, with which tools, in what order, and for what gain.

  4. 04

    Implementation

    We build and integrate the solution with your existing tools, without disrupting your business.

  5. 05

    Training

    Your teams learn the solution, its rules, and the right habits.

  6. 06

    Operations

    Hosting, monitoring, maintenance, and continuous improvement: the solution stays reliable over time.

04 / Technical assurance

A solution that runs, and keeps running

We don’t ship a tool and disappear. We host it, monitor it, and evolve it with you.

Managed hosting

Cloud infrastructure run by our team, with no load on yours.

Security

Controlled access, encrypted data, no shared credentials.

GDPR

Documented processing and compliant data hosting.

Maintenance

Updates, fixes, and improvements included in ongoing support.

Monitoring

Automations are monitored continuously; incidents are handled before they affect you.

Cost control (FinOps)

Tracking AI, cloud, and software license costs: we remove duplicates and keep your bill predictable.

05 / Products

Ready-to-use products, when custom work isn’t needed

ReplyFlowCentralizes, qualifies, and replies to your customer requests, and flags interested prospects.Learn more GrowthBuilds a qualified Instagram audience, with AI targeting and a dedicated community manager.Learn more
06 / Connected website

A website that looks like you, and turns your leads into customers

We design, host, and maintain your website to the same standard as our solutions: a custom design, a fast launch, and a controlled cost thanks to AI and our engineers’ expertise.

Starting at€950 excl. VAT
Talk about your website

3-page website with connected form. Hosting, maintenance, and content creation quoted to your needs.

What’s included

  • 3-page website, custom design true to your brand, built for mobile.
  • Form connected to our agents: every request is qualified and followed up.
  • Hosting, security, and maintenance handled for you.
  • Optional content creation: pages, articles, product listings.

Let’s identify the most profitable automations for your business.

A free 30-minute scoping call to review your requests, tools, and recurring tasks, and decide whether an audit makes sense.

Book a scoping callTalk to a Heralink expert